Privacy Policy

Introduction

Welcome to jw960. We are committed to safeguarding the privacy and personal data of every player who visits and uses our platform. This Privacy Policy outlines in clear, straightforward terms exactly what personal information jw960 collects, why we collect it, how we use it, and the rights you hold over your own data.

By accessing or using the jw960 website, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the site. jw960 operates as Bangladesh's trusted cricket betting and live casino destination, and we take our obligation to protect your data seriously.

Our Privacy Commitments

These six principles guide everything we do with your personal data at jw960.

Information We Collect

jw960 collects two categories of information: data you provide to us directly and data collected automatically as you use our services. Both categories are described in full below.

Information You Provide Directly

When you register an account, make deposits, request withdrawals, or contact our support team, you may provide the following personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address (city, division, postal code within Bangladesh)
• Payment details such as bKash, Nagad, Rocket, Upay, or bank account identifiers used for deposits and withdrawals
• Identity verification documents (such as National ID or passport) required for KYC compliance

Information Collected Automatically

When you visit jw960, certain technical information is collected automatically by our systems. This helps us maintain the security and performance of the platform:

• IP address and approximate geographic location derived from it
• Device type, operating system version, and browser type
• Pages visited, session duration, and in-platform navigation behavior
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

jw960 uses your personal data only for clearly defined, legitimate purposes directly related to the operation of our platform and delivery of our services to players in Bangladesh. We use your information to:

• Create, verify, and manage your player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Deliver cricket betting, slot games, and live casino services in line with your account preferences
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access
• Send important account notifications, security alerts, and service updates by email or SMS
• Improve platform performance, personalize your experience, and analyze usage trends to enhance our services

Sharing Your Information

jw960 does not sell, trade, or rent your personal information. We share your data only in the limited circumstances described below, and in every case we require recipient parties to handle it with the same standard of care that we apply ourselves.

Payment Service Providers

To process your deposits and withdrawals, we share the minimum required transaction data with payment processors including bKash, Nagad, and other partner financial institutions. These partners are contractually bound to confidentiality and are not permitted to use your data for any purpose other than completing the transaction.

Technology and Service Partners

We engage trusted technology partners — including game providers such as Pragmatic Play, Evolution Gaming, and Spribe — to deliver game content and platform services. These partners may access limited technical data required to render games correctly and maintain platform integrity. They are not permitted to access your full profile or financial information beyond what is operationally necessary.

Legal Obligations

jw960 may disclose your personal data to regulatory authorities, law enforcement bodies, or courts if required to do so by applicable law or a valid legal order. In such cases, we will disclose only the minimum information required and, where legally permissible, will notify you of the request.

Cookies and Tracking Technologies

jw960 uses cookies and similar technologies to enhance your experience on our platform. We categorize our cookies as follows:

• Essential cookies — strictly necessary for the website to function, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies — help us understand how players interact with jw960, which pages are most visited, and where improvements can be made. Data is aggregated and anonymized.
• Functional cookies — remember your language preference, region settings, and other customizations to provide a more personalized experience on return visits.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of the jw960 platform and could prevent you from accessing certain features, including account login and payment processing.

Data Security

Protecting your personal data is a top priority at jw960. We implement a layered set of technical and organizational security measures designed to guard against unauthorized access, loss, alteration, or disclosure of your information. Our security infrastructure includes SSL encryption for all data in transit, secure server environments, access controls limiting internal staff to only the data required for their role, and regular security reviews.

While we apply strong safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jw960 will notify affected users and, where required, the relevant authorities, in a timely manner as required by applicable law. We encourage you to use a strong, unique password for your jw960 account and to contact us immediately if you suspect any unauthorized access.

Data Retention

jw960 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. For active player accounts, we retain your data throughout the lifetime of your account and for a reasonable period afterwards to handle any residual inquiries, disputes, or audit requirements.

Where retention is required for legal, regulatory, or fraud-prevention purposes — such as financial transaction records required for compliance — we may retain specific categories of data for a longer defined period as required by law. When your data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with you personally.

Your Rights Over Your Data

As a user of jw960, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of Access — You may request a copy of the personal data jw960 holds about you at any time.
• Right of Rectification — If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct or complete it.
• Right of Erasure — Subject to our legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing — You may ask us to pause processing of your data in certain circumstances, such as while we verify the accuracy of data you have disputed.
• Right to Object — You may object to processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, in which case we will review and respond to your objection.

We aim to respond to all data rights requests within 30 days. Where a request is complex or we have received a high volume of requests, we may extend this period by a further 30 days and will inform you accordingly.

Third-Party Links

The jw960 platform may reference third-party service names (such as payment providers and game studios) in informational contexts. jw960 does not control the privacy practices of third-party companies and is not responsible for their policies. We encourage you to review the privacy policy of any third-party service you choose to use in connection with your account activities.

Children's Privacy and Age Restriction

jw960 is strictly an adult platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a person under this age threshold, we will take immediate steps to delete that data from our systems.

Changes to This Privacy Policy

jw960 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users by email.

Your continued use of jw960 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We therefore recommend that you review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jw960 handles your personal data, our support team is available to assist you.

Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them fully within 30 days. For urgent matters related to suspected unauthorized access to your account, please contact us immediately and our security team will prioritize your case.